1. Who We Are

Konkinent Healthcare Services Ltd is a provider of professional home care and support services based in Leeds, West Yorkshire, United Kingdom.

We are committed to processing personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

2. Information We Collect

Depending on your relationship with us, we may collect:

Personal Information

• Full name

• Date of birth

• Home address

• Telephone number

• Email address

• Emergency contact details

Health Information

Where necessary to provide care, we may collect:

• Medical history

• Care requirements

• Medication information

• GP and healthcare professional details

• Risk assessments

• Care plans

Employment Information

For job applicants and employees, we may collect:

• CVs and employment history

• Qualifications

• Professional registrations

• References

• Right-to-work documentation

• DBS information where applicable

Website Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Deliver safe and effective care services

• Develop personalised care plans

• Communicate with clients and families

• Arrange appointments and visits

• Respond to enquiries

• Improve our services

• Meet legal and regulatory obligations

• Recruit and manage employees

• Process invoices and payments

• Protect the safety of clients and staff

4. Legal Basis for Processing

We process personal information where necessary:

• To fulfil a contract with you.

• To comply with legal obligations.

• To protect vital interests.

• For our legitimate business interests where appropriate.

• With your consent where required.

Health information is processed only where permitted under applicable data protection law.

5. Sharing Your Information

We only share personal information where necessary and appropriate.

This may include:

• General Practitioners (GPs)

• NHS organisations

• Local Authorities

• Social workers

• Community healthcare professionals

• Emergency services

• Regulators where legally required

• Professional advisers and insurers

• Trusted service providers acting on our behalf

We never sell your personal information to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

These measures include secure electronic systems, restricted access, staff training, password protection, and confidential record management.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain appropriate care records

Retention periods vary depending on the type of information and applicable legal requirements.

8. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion where applicable.

• Restrict certain processing.

• Object to processing in certain circumstances.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

Requests will be handled in accordance with applicable law.

9. Cookies

Our website may use cookies to improve your browsing experience, analyse website performance, and enhance our services.

You may manage your cookie preferences through your browser settings.

10. Children's Information

Our services are generally intended for adults. Where information relating to children is processed, we do so in accordance with applicable legal requirements and appropriate consent arrangements.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Konkinent Healthcare Services Ltd

Leeds, West Yorkshire
United Kingdom

Email: info@konkinenthealthcare.co.uk (replace with your official email if different)

Telephone: (Insert your official contact number)

Complaints

If you are dissatisfied with how we handle your personal information, please contact us first so that we can try to resolve your concerns promptly.

You may also have the right to raise concerns with the UK's data protection regulator if you believe your information has not been handled in accordance with applicable law.